We hope that you are really happy with the education and care we provide at Pinner Wood. In most cases, we find that through our many lines of communication and very clear policies, all messages are relayed and there is little need to see us. However, we understand that from time to time, issues can occur.
We pride ourselves on our ‘Open Door Policy’ which means that we aim to be available as soon as practically possible to discuss any issues. We aim to get any matters dealt with quickly and efficiently, so that they can be effectively resolved. We hope to deal with any problems before they have done the rounds of WhatsApp – as experience tells us that this can heighten problems and not always be a helpful solution!
Many of you know our procedures but just to remind you:
The first port of call should always be with the class teacher. Teachers are around after school, and once all children have been dismissed, are happy to have a quick chat. However, if something needs a little longer, they will arrange a short meeting as soon as is mutually convenient.
Teachers are not available before school or on the door, as this is a very busy point in the day and they are focused on settling the class.
If you can’t be at school, you can always e-mail email@example.com.
Please note that our teachers are a very hard working bunch – their days are busy and filled with many lessons and sometimes they take a club or activity after school. They will endeavour to get back to you as soon as possible but at busy times this could take a little longer.
If you have a question about how the phase is managed or one specific to the year group, then you can contact the Key Stage Leaders using the ways described above.
We are usually on the playground (normally by the Key Stage 1 entrance) and are happy to answer any quick questions. However, if you want to make an appointment, please either contact the office (via phone, email or in person) or let us know; again, we will try and see you as soon as possible. Please note some points in the term are busier than others and there may be a short wait.
In very rare situations, you may have been through all these stages and if the issue is still not resolved, then you can contact our Governors. If needed, we will tell you how you can go about this but we always hope we can resolve things in school first.
We hope that we can all follow this procedure to ensure that all children get a high quality and happy education here.